Loan Resource Center

Add-ons
evolve Insurance Services* : Vehicle | Property | Business | Life | And More. Call us at 915.599.6822. 
 
Auto & Home Insurance** : TruStage** makes available extra savings for members with some of the nation's most trusted insurance companies. Members can access information and quotes at www.trustage.com or by calling 855-483-2149.
 

Vehicle Insurance Information
Vehicles Insurance Binders – Insurance binders provide proof of sufficient insurance. A new binder must be provided when the policy or insurance provider changes.  Agents can email the binder to loans@evolvefcu.org or fax it to (915) 633-1319.
    •    The binder must:
    ◦    Match the name on the loan
    ◦    Show evolve FCU as the lien holder
    ◦    Show a maximum deductible of $1000

Collateral Protection Insurance (CPI) – CPI protects the vehicle against physical damage. It is added to a loan when the vehicle is not properly insured.
    •    When CPI is added to a loan:
    ◦    The minimum payment increases.
    ◦    If the loan is paid automatically, we will not increase the deduction. This may cause the loan to become delinquent.
    ◦    To remove CPI and have the charge refunded a member must provide proof of sufficient insurance. The binder can be emailed to collections@evolvefcu.org or loans@evolvefcu.org.
    ◦    CPI refunds are processed every Friday.

Proof of Insurance- Visit www.imcovered.com/evolvefcu seven (7) business days after sending your policy to check status. 
 
 
Below is a list of payment methods available for secured, unsecured, and vehicle loans. You will also find information about payoffs, titles, and lien releases.

If you have you have any questions or need assistance, please us a call at (915) 593-5866 or toll free at 1-888-373-3281 and an eBanker will be happy to help. Our eBanking Center is available Monday - Friday, 8:30 A.M. - 5:30 P.M. 

Payment Methods Available for Secured, Unsecured, and Vehicle Loans
Home Banking and Mobile Banking
  • One-time payments.
  • Schedule the payment for a specific date.
Set up a repeating transfer
  • eBankers can assist in setting up automatic payments from a direct deposit.
  • When a direct deposit comes in, the payment is automatically transferred to the loan.
  • A Payroll form is required. It may require a modification to the original contract to match the direct deposit date and frequency.
Self-service Payment Portal
  • To make payments with credit/debit card or account outside evolve FCU.
  • Fees apply.
An eBanker can set up automatic payments from an account at another financial institution
  • The request must be received a minimum of 3 business days prior to the due date.
Loans can also be paid automatically from an evolve FCU account
  • Members need to ensure they leave enough funds in their account for the payment and it will automatically be withdrawn at the end of the business day.
  • An eBanker can help set up the automatic transfer.
Late payment information for share secured, unsecured, and vehicle loans.
  • Refer to your loan contract for the late fee details about your loans. 
Credit Card Payments
  • Payments can be made via home banking or through the mobile app.
  • Payments cannot be set up automatically.
Mortgage Payments
  • Payments can be made on the due date and be set up as repeating transfers via home banking or the mobile app.
  • A payment can be taken automatically from an evolve FCU account. Members will need to contact an eBanker.
  • Payments can also be taken automatically from an account outside evolve FCU. Members will need to contact an eBanker a minimum of 3 business days before the due date to set up the payment.
  • Payments with a debit or credit card not from evolve FCU can be processed by an eBanker. Fees will apply.
Payoffs, Titles & Lien Releases

Please Note: Payoff information is only provided to the borrower or co-borrower.

Payoff information can be released to a 3rd party (such as a car dealer) if they provide a payoff request form that is signed by the borrower and includes the 3rd party’s name. Requests can be emailed to loans@evolvefcu.org or by fax (915) 592-9084. 
 
Download Lien Release Request Form here. 

Payoff information includes:
  1. 15-day payoff: the total amount due 15 days after the request is received
  2. Borrower or co-borrower’s name
  3. Account number
  4. Loan suffix
Vehicle Loan Payoff
  • The title will be mailed to the address on file.
  • Paper titles can take up to 15 to 30 days for members to receive the title.
  • Members requesting a lien release will need to provide their name, account or social security number, year, make, model, and complete VIN# of the vehicle.
  • Only the owner of the vehicle will be provided a lien release.
  • If the title is electronic, once it is released it is mailed from the State of Texas. 
Mortgage Loan Payoff
  • Can be obtained by contacting the mortgage department.
  • Title companies will need to email an authorization signed by the member to mortgage@evolvefcu.org or it may be faxed to (915) 595-0767.
 
*evolve Insurance Agency is affiliate of evolve FCU. Not NCUISF Insured. All benefits are subject to the terms and conditions of the contract/policy. Restrictions and limitations may apply. Coverage may vary and may not be available depending on provider.
 
**TruStage is the marketing name for the TruStage Financial Group, Inc., its subsidiaries and affiliates.