MARS (telephone banking)

Member Audio Response System (MARS) allows you to access your accounts from a touch-tone phone 24 hours a day 7 days a week. It is a telephone service connected directly to our computer system that gives members access to account information and allows transactions within accounts.

HOW TO USE MARS
  1. Using a touch-tone telephone call (915) 593-5874 locally or 1-888-USE-MARS (1-888-873-6277) toll free.
  2. Enter your credit union account number followed by the pound (#) sign.
  3. Enter your access code followed by the pound (#) sign.
  4. You can either have the Menu Mode or the Expert Mode set up for you on MARS. Menu Mode will walk you through the system step-by-step. The Expert Mode is a faster version utilizing a simple service code followed by the pound (#) sign to access information. 
TIPS ABOUT MARS
  1. Savings refers to your Regular Share Account.
  2. Share refers to all savings account vehicles including Term Share Certificates, IRAs and Club Accounts.
  3. Enter dates as six digit numbers. Example: June 1, 1997 would be entered as 060197.
  4. Dollar amounts are entered as six digit numbers. Example: $1,000 would be entered as 100000#.
  5. All of your accounts have ID numbers. Many of your selections require account IDs in order to access information.
LIST OF BASIC IDs TO ACCESS YOUR ACCOUNTS

Savings: 00
Checking: 20
IRA: 05
Vacation Club: 03
Christmas Club: 02

CUSTOMIZING YOUR ACCESS CODE

After accessing MARS, you can customize your four-digit access code whenever you feel that you need to change it.

  1. From Menu Mode - enter 7 for "Additional Options"¨ then 2 for "Change Preference".
  2. From the "Change Preference Menu" select 1 to "Change Access Code".
  3. From Expert Mode - select 82#

MARS MENU MODE
This is a step-by-step menu that leads you through each transaction. This mode is ideal for first-time users or beginners. You can switch to Expert Mode at any time by going to the "Additional Options Menu." You will need to know your account IDs to access information in the Menu Mode. To find out what IDs you have for share and savings accounts go to "List of Open Accounts" under Balance Inquiry." To find out what Loan IDs you have for loans go to "List of Open Loans" under the Loan Information Menu." To end your calls in the Menu Mode press the pound (#) key.

Main Menu

  1. Balance Inquiries
  2. History Inquiries
  3. Withdrawals by Check
  4. Transfers
  5. Checking Information
  6. Loan Information
  7. Additional Options
    * End Call

Balance Inquiry Menu

  1. Savings Balance
  2. Checking Balance
  3. Share Balance (Term Share Certificates, IRA, Club Accounts)
  4. List of Open Shares
    * End Call
    # Return to Previous Menu

History Inquiry Menu

  1. Last Deposit
  2. Share History
  3. Deposit History
  4. Recent Transaction ActivityÂ

Recent Activity Menu

  1. Checking History (Checks Cleared)
  2. ATM History
  3. ACH History
  4. Payroll Deposit History
    * End Call
    # Return to Previous Menu

Withdrawals By Check Menu*

  1. Savings Withdrawal
  2. Checking Withdrawal
    * End Call
    # Return to Previous Menu

Transfer Menu

  1. Savings to Checking
  2. Checking to Savings
  3. Savings to Loan
  4. Checking to Loan
  5. Share to Share (Ex: Savings/ Checking to Club Accounts)
    * End Call
    # Return to Previous Menu

Checking Information

  1. Checking Balance
  2. Checking History (Checks Cleared)
  3. Check Number Inquiry (Specific Check)
  4. Check Copy Request ($2 fee)
  5. Check Reorders
    * End Call
    # Return to Previous Menu

Loan Information Menu

  1. Loan Balance
  2. List of Open Loans
  3. Loan Payment Inquiry (Amount/Due Date)
  4. Loan Payment History
    * End Call
    # Return to Previous Menu

Additional Option Menu
1. Year-To-Date Information Menu

  1. IRA Contribution
  2. Dividend Information
  3. Interest Information

2. Change Preference Menu

  1. Change Access Code
  2. Change Language
  3. Change to Expert Mode
  4. Change Home Fax Number
  5. Change Business Fax Number

3. Fax Services Menu

1. For Account Summary
2. For Statement

4. Change Account (Go to Different Account)

MARS EXPERT MODE
This version utilizes a simple service code followed by the pound (#) sign to access information. The Pound (#) key must be pressed after each entry in the Expert Mode. You will need to know your account IDs to access information in Expert Mode. To find out what IDs you have for share and savings accounts go to "List of Open Shares" under "Balance Inquiry". To find out what IDs you have for loans go to "List of Open Loans" under the "Loan Information Menu". To end your calls in the Expert Mode enter 99#.

Balance Inquiry Menu
10# Savings Balance
11# Checking Balance
12# Share Balance
13# List of Open Shares

History Inquiry Menu
22# Last Deposit
20# Share History
21# Deposit History
30# Checking History
23# ATM History
24# ACH History
25# Payroll History

Transfer Menu
40# Savings to Checking
50# Checking to Savings
41# Savings to Loan
51# Checking to Loan
45# Share to Share

Checking Information Menu
11# Checking Balance
30# Checking History
31# Check Number Inquiry
32# Check Copy Request
33# Check Reorders

Loan Information Menu
70# Loan Balance
71# List of Open Loans
72# Loan Payment Inquiry
73# Loan Payment History

Additional Options Menu
91# Dividend Information
92# Interest Information
80# Change Access Code
81# Change Language
82# Change to Expert Mode
93# For Account Summary
60# Miscellaneous Inquiry

*Withdrawals by Checks will be made payable to the account holder's name and mailed to the current address